Sales calls are a crucial part of any business, but efficiently managing them can be challenging, especially when you’re handling a large volume of contacts. In fact, 80% of successful sales require five or more follow-up calls—a clear indicator that persistence is key to closing deals.
Integrating a Power Dialer with Pipedrive can help you enhance your sales efficiency. By automating the process of dialing contacts and syncing data directly with your CRM, this integration streamlines your workflow and reduces manual tasks.
In this blog, we will explain how to use a Power Dialer with Pipedrive and highlight the top 5 integrations that can help you optimize your sales process.
Getting Started with Power Dialer Integration
Before we talk about the top tools, let’s walk through the process of setting up your Power Dialer integration. Here’s how you can get started:
Choose Your Dialer
Select a dialer that integrates with Pipedrive, such as Kixie, Aircall, or JustCall.
Integrate the Dialer
- Go to the Pipedrive Marketplace.
- Install the Power Dialer tool by following its setup instructions and then connect it to your Pipedrive account via API or direct integration.
Verify the Connection
After completing the integration, verify the connection status in Settings to ensure the Power Dialer is successfully linked to your Pipedrive account.
Customize Call Workflows
- Set up call workflows and sequences based on your sales process.
- You can define when and how often to follow up with leads and automate tasks like logging calls, updating statuses, and leaving pre-recorded voicemails.
How to Add Contacts to Power Dialer
To add contacts to a Power Dialer in Pipedrive, follow these steps:
Navigate to the Contacts Tab: Open your Pipedrive account and go to the Contacts tab, where you can view all your contacts.
Sort and Filter Contacts: Start by sorting and filtering your contacts within Pipedrive CRM. You can use criteria like deal stage, activity history, or custom fields to organize your contact list.
Sync and Manage Contacts in Power Dialer from Pipedrive: Add contacts directly to the Power Dialer from Pipedrive’s Deal, Organization, Person, or Task Modules. Once you’ve finalized the contact list, sync it with your Power Dialer. This process may be automatic or require manual syncing, depending on the dialer tool.
Verify Contact Sync: Double-check that all the contacts from your filtered list in Pipedrive appear in your Power Dialer. This ensures that no important leads or customers are left out of your calling campaign.
Once your contacts are synced, you’re ready to begin your calling process.
Starting a Power Dialer Session
Here’s how to start a Power Dialer session effectively:
Launch the Power Dialer: Open your Power Dialer tool within Pipedrive or directly from the dialer’s platform. Ensure all settings and integrations are properly configured.
Select Your Contact List: Choose the contact list you want to work with for this session. This could be based on the deal stage, follow-up schedule, or any specific segment you’ve created.
Set Call Preferences: Configure your call settings, such as dialing speed, call intervals, and voicemail drop options. Depending on the dialer tool (e.g., Kixie, Aircall, or JustCall), you may have different options for setting these preferences.
Start Dialing: Begin your session by initiating the call sequence. The dialer will automatically place calls to your selected contacts, moving down the list as each call completes.
Log Call Details: As you complete each call, the Power Dialer will automatically log call details, such as call duration, outcomes, and next steps, directly into your Pipedrive CRM.
Automate Follow-Up: Based on your sales workflow, you can automate follow-up tasks like sending emails, scheduling meetings, or setting reminders for future calls.
Now that you’re ready to start dialing, selecting the best Power Dialer is essential. Let’s take a look at the top 5 Power Dialers for Pipedrive that can elevate your sales performance.
Top 5 Power Dialers for Pipedrive
Before looking into the specific tools, it’s worth mentioning that most Power Dialers offer a set of common features to help streamline your sales process, such as:
- Cloud-Based Telephony: All tools are cloud-based, allowing you to make and receive calls from any device without the need for hardware.
- CRM Integration: They offer seamless integration with popular CRMs like Pipedrive for easy tracking and data syncing.
- Call Recording: Each tool provides call recording so you can review, monitor, and analyze calls for training and compliance purposes.
- Voicemail Drop: They come with the ability to leave pre-recorded voicemails with a single click, saving time and automating follow-up tasks.
- Call Analytics: The tools provide detailed reporting and performance metrics to help you track call outcomes and optimize campaigns.
- Local and International Numbers: These tools help get access to local and international numbers, making it easier to establish a presence in different regions.
- Call Monitoring & Coaching: Using features like ‘Barge’ and ‘Whisper’, these tools let managers monitor live calls, coach agents in real-time, and improve overall team performance.
- IVR (Interactive Voice Response): The tools provide multi-level IVR systems to help direct callers to the right department or agent quickly.
With these core features in mind, let’s look at the top 5 Power Dialers that integrate seamlessly with Pipedrive.
Kixie PowerCall
Kixie is a powerful sales engagement platform designed to boost productivity through advanced dialing capabilities and automation. Ideal for both small businesses and large enterprises, it streamlines the sales process by automating tasks like dialing, leaving voicemails, and sending follow-up messages via SMS.
Key Features
Conversation Intelligence: You can track sales calls in real-time, receive detailed summaries, and gain insights for better team coaching.
Call Automation: Using Kixie, you can handle up to 1,000 calls per day, automate follow-ups, and integrate workflows with cloud-based systems.
Compliance: Kixie adheres to regulations like the Federal Trade Commission’s Do Not Call List.
Pros
- Simplifies manual tasks like dialing, leaving voicemails, and sending SMS follow-ups
- Offers a full suite of call center tools, including IVRs and dynamic call routing
- Increases call credibility and answer rates by using local area code
- Responsive and helpful customer support, ensuring issues are resolved quickly.
Cons
- Some users have reported occasional lag or slow response times during calls.
- Advanced features are only available on the higher-tier plans
- There can be a bit of a learning curve for new users.
- Initial setup can be tricky for some users, with certain features requiring more effort to configure.
Pricing
Kixie offers four pricing plans, with the Integrated plan starting at $35 per month. The platform also offers a 7-day free trial.
JustCall
JustCall is an all-in-one business communication platform designed to help businesses manage calls, texts, and messages from a single interface.
Whether it’s handling voice calls, SMS, email, or WhatsApp, JustCall offers a range of AI-powered features like real-time agent assistance, AI coaching, automatic call scoring, and sentiment analysis to optimize customer interactions and improve overall performance.
Key Features
International Calling: JustCall offers phone numbers in 70+ countries, as well as inbound and outbound calling and advanced call routing.
Team Collaboration: Justcall provides shared inboxes for SMS, WhatsApp, and email, as well as a collaborative team workspace.
Comprehensive Call Center Features: Aircall provides a wide range of call center tools, including a dedicated business number and unlimited calling.
Actionable Intelligence with AI: It transforms conversations into valuable and actionable intelligence, helping teams make informed decisions.
Pros
- Designed for ease of use, allowing for quick navigation and setup.
- Clear and reliable communication, with automatic timezone detection for international calls.
- Known for its helpful and quick customer support team.
- Comprehensive tools for voice, SMS, email, and WhatsApp communication, including voicemail drop, IVR, and call queues.
Cons
- The mobile app could use improvements in terms of stability and user experience.
- Some users feel the reporting and analytics features could be more comprehensive for deeper insights.
- The wide range of features may be overwhelming and confusing for new users.
Pricing
JustCall offers four pricing plans to suit different business needs, with a 14-day free trial. The Essential plan starts at $19 per month, billed annually.
Aircall
Aircall is a cloud-based phone system designed to enhance communication for sales and support teams. It offers a range of features aimed at improving call management and operational efficiency.
Aircall provides easy-to-use dashboards that encourage collaboration among your sales team. It helps generate data visualizations for clear and simple reporting of project results. This helps teams stay organized and track performance effectively, improving customer engagement.
Key Features
Unlimited Calling in the US and Canada: Aircall offers unlimited calling within the United States and Canada, making it a cost-effective solution for businesses with high call volumes in these regions.
Collaboration Tools: You can assign calls to teammates, leave explanatory comments, and ensure that essential calls appear on their to-do list.
Parallel Calls: It allows you to handle multiple calls simultaneously, improving agent productivity.
Pros
- Easy to navigate dashboard.
- Provides valuable insights into keywords and marketing efforts through chat logs, helping optimize campaigns.
- Offers perfect continuity between web, desktop, and smartphone for consistent communication.
- Provides detailed insights into sales and marketing efforts through Aircall’s lead source and phone tracking systems.
- Cost-effective pricing with unlimited local-to-local call minutes for a flat fee
- Ideal solution for in-house sales teams
Cons
- Tracking down historical calls can be cumbersome.
- Call flow customization options are somewhat limited.
- Some users feel that Aircall is on the pricier side.
- Some users report that the mobile app could be more user-friendly and reliable.
- Users occasionally experience dropped calls or lower call quality.
- Aircall requires a minimum of three users, making it less cost-effective for single- or two-person teams.
Pricing
Aircall offers three pricing plans, with the Essentials Plan starting at $30 per license. It also provides a 7-day free trial.
CloudTalk
Cloudtalk is a cloud-based call centre software designed to enhance communication for businesses of all sizes, particularly startups, SMEs, and e-commerce ventures. It provides a flexible and easy-to-use solution for managing both inbound and outbound calls,
Key Features
- International Numbers: It offers over 160 national and international phone numbers, allowing businesses to reach customers around the world.
- AI-Powered Analytics: It provides insights like talk/listen ratios, sentiment analysis, and call transcriptions, helping teams improve customer interactions and performance.
- Wallboard & Real-Time Dashboard: CloudTalk displays live performance data, including call volume, agent availability, and key metrics, ensuring teams stay on top of performance.
- Open API: It allows developers to customize the phone system according to specific business needs.
- Call Transfers and 3-Way Calling: Using CloudTalk, you can easily transfer calls to colleagues or invite them into conversations for complex issues.
- Compliance Features: It supports industry-standard compliance with STIR/SHAKEN caller ID authentication to protect against fraudulent robocalls.
Pros
- Simple installation process and user-friendly interface
- Provides extensive data and statistics for deeper insights
- Unlike many competitors, CloudTalk includes call recording on every plan without extra charges.
Cons
- Offers limited integration options
- Does not include features for forecasting, scheduling, or workforce engagement, which might be essential for larger teams.
- The entry-level plan is limited in features.
- Lacks support for channels like social media or other messaging apps, focusing only on voice, texting, and WhatsApp.
Pricing
CloudTalk offers four pricing plans, with the Starter Plan starting at $25 per user/month, billed annually. It also provides a 14-day free trial.
KrispCall
KrispCall is a cloud-based telephony system that allows businesses to make calls, send texts, and manage call centres from one platform. With access to virtual phone numbers in over 100 countries, KrispCall is tailored for startups, enterprises, and modern businesses looking to streamline their communication.
Key Features
Multiple Phone Numbers: With KrispCall, you can use multiple phone numbers on a single device to manage work-life balance, business and personal use, or separate departments.
SMS and Bulk SMS: The platform provides SMS and bulk SMS features, enabling users to send messages to over 100 countries or reach large audiences quickly for marketing and announcements.
Phone Number Porting: It allows you to easily port numbers from over 25 countries for smooth, modern communication.
Voicemail to Email: KrispCall sends voicemail audio files directly to your email for easy access.
Simultaneous Ringing: The platform offers simultaneous ringing, ensuring faster response times by ringing multiple agents at once.
Pros
- A comprehensive dashboard makes it easy to monitor and analyze statistics for all connections.
- It offers a simple process for obtaining USA and UK phone numbers, allowing clients to reach you at local rates.
- Many users find KrispCall to be cost-effective, offering great value for its price.
- Users frequently praise the clear and consistent voice quality during calls.
Cons
- The mobile app can occasionally experience performance issues like lag or slow response times.
- The platform currently operates primarily in English, with no multilingual interface available.
- Setting up call forwarding rules can be tricky and may require additional effort.
- A few users have reported challenges with document verification during account setup.
Pricing
KrispCall offers three pricing plans, with the Essential Plan priced at $12 per user/month, billed annually.
Each of these power dialers offers unique features and benefits that make them suitable for different types of businesses. Whether you need advanced AI-powered analytics, seamless CRM integrations, or a cost-effective solution for global calling, there’s a tool to fit your needs.
Consider your business requirements, budget, and the specific features of each platform to choose the one that best aligns with your sales and communication goals.
Review Comparision
Here is a comparison of user ratings for KrispCall, Aircall, CloudTalk, JustCall, and Kixie across some of the popular review platforms:
| Platform | G2 Rating | Capterra Rating | GetApp Rating | Software Advice Rating |
| KrispCall | 4.6 | 4.1 | 4.1 | 4.1 |
| Aircall | 4.3 | 4.3 | 4.3 | 4.3 |
| CloudTalk | 4.3 | 4.4 | 4.4 | 4.4 |
| JustCall | 4.3 | 4.2 | 4.2 | 4.2 |
| Kixie | 4.8 | 4.7 | 4.7 | 4.7 |
You can check reviews on these platforms to get a better understanding of user experiences and decide which power dialer best suits your business needs.
Conclusion
Integrating a Power Dialer with Pipedrive is easier than you might think and can do wonders for your sales efficiency. Once you’ve chosen the right dialer, planned your workflows, and synced your contacts, you’ll find the dialing process becomes almost effortless, letting you stay on top of follow-ups without missing a beat.
Not only does using a Power Dialer save you time, but it also boosts productivity by allowing you to focus on what really matters—connecting with your customers. With the right tool, your team can handle more calls, improve customer interactions, and close deals faster, all while keeping things organized and streamlined.
